Papa John’s CEO Steve Ritchie Apologizes To CustomersNovember 9, 2018 - Author: steph
The CEO of Papa John’s Steve Ritchie is a brilliant corporate leader. He knows how to address issues in the right manner when he is called upon to act. Since he rose to the position of CEO in this Pizza Company, he has taken measures that have brought back the confidence of the customers in the company. After a scandal that involved one of the senior executives, the company was quick to disassociate his utterances with the operations of the company. Papa John’s does not support racism or unethical behavior for all its workers. From top leadership to the bottom, the company is out to give the best services to the customers. They are ready to make sure that the customers all around the world feel appreciated.
Papa John’s needed a smart move from the senior management, and Steve Ritchie was right there at the right moment to take charge of the moment like a true professional. Ritchie drafted an apology letter that started by recognizing that the company had faced some challenges through the conduct of someone in a high position of leadership in the company. The person is no longer part of the company, and everything seems to be set for a change. Steve Ritchie Papa John’s was quick to state that the company supports nothing but the best values and that the conduct of one person does not in any way represent the views of the company.
CEO Steve Ritchie was categorical that his letter was not all about mere words without action. He recognized that what the customers want to see is a change in the company. Some of the steps the company has taken to ensure there is no repeat of the same mistakes include calling an external audit team that will gauge the strengths and weaknesses of the company. After the audit, they will take the report and act on it to the letter. The other step the company will take is to send senior managers to the field to collect the opinions of the customers, employees, and franchises.
Learn more about Ritchie’s plan for Papa John’s: https://www.bizjournals.com/louisville/news/2018/08/24/steve-ritchie-papa-johns-will-roll-out-diversity.html