Goettl Air Conditioning: The Company That CaresAugust 10, 2016 - Author: steph
Just this past week, I had about 2-4 poor customer service experiences. I was promised something and they did not deliver. Let me tell you, it didn’t make me feel very good. I felt like I was unimportant, useless, as if I didn’t matter to them. They didn’t care about my business or whether I supported them. They were strictly going through the motions without a care in the world. This really rubbed me the wrong way. That is when I notice companies like Goettl Air Conditioning and men like Ken Goodrich, I stand up and I pay attention and I give them credit where credit is due, as it deserved.
Ken Goodrich is the type of boss and the type of boss that you don’t mind supporting. He is incredibly hard working, dedicated, passionate, and filled with life. If you don’t have the passion for the job, it shows in the final product, without a shadow of a doubt. However, when you do have passion and you do care, it shows in the work. That is why Ken Goodrich purchased Goettl Air Conditioning in 2012. He knew there was an air conditioning company worth saving and he knew if a few changes were made here and there, they could be back in the good graces of people.
They certainly are as they are on their way to earning 20 million in 2014 after making 11 million in 2012. That is almost doubling the profit. Keep in mind, that all of this happened in only 18 months. However, when Ken Goodrich sets his mind to something, he truly goes above and beyond the call of duty to get the results he wants. He doesn’t like to be in second place or settle for second best. He wants to be the best and he wants to be the company that cares.
Sometimes in this world, we need people like Ken Goodrich that really do care and don’t just say it. However, Ken will be the first one to tell you that all of the success of the company is not just a product of him. Yes, he has played a vital role in it and he has done his work, but he has an incredibly talented staff of men that are individuals but they share similar beliefs and values as to how things should be run and how things should be done. When you have that kind of staff, you are going places.
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